Loud Music in Restaurants
Craig Newmark wonders why the music seems so loud in restaurants. Similarly, why does it seem so cold? Whey are the seats just a little uncomfortable? Why does the waiter or waitress keep coming back after I'm done eating?
A restaurant ties two goods together and then charges you one price. You pay for the food and they give you a free place to sit down and eat. (It makes you wonder where the D.O. J.'s Antitrust Division is since Microsoft.) The restaurant makes only so much money from each table of patrons and relies on continuous turnover to keep the money coming in.
So the goal of the restaurant is to make you just comfortable enough that you enjoy the restaurant but not enough to keep you hanging around. The fact that the seats are hard and their backs are too straight, the music gets too loud, and that it get chilly, are ways to get you to give up your seat and allow another patron to sit and order food. It's also why the waitress keeps coming back with something like, "I don't mean to bother you, but would you like anything else?" Next time respond with, "Yes, some peace and quiet. We plan on hunkering down for the long haul." See if the manager doesn't come over next to ask if there's anything else you would like.
This, of course, is more prevalent with chains that rely far more on turnover, and less so in fancier restaurants where the cost is so great that you're paying dearly for the table and the atmosphere and therefore expected to linger.
Is there anybody who once worked in a restaurant like to confirm or add to this?