U.S.(uck) Airways

Caution: The following is a rant.

I have flown U.S. Airways five times over the past three years and on all but one leg of these flights (I consider a leg taking me from origin to destination, regardless of the stops) has the airline failed to get me to my destination within two hours of the scheduled arrival time. I guess I should say that U.S. Airways has failed to get me to my destination within two hours of the scheduled arrival time eight out of nine trips; I make my tenth and last attempt this week.

Apparently I am not the only customer to whom U.S. Airways fails to deliver on its promises.

BTW - Following a flight where I sat on the tarmac at Regan National Airport in Washington, DC for more than two hours, I emailed customer service to complain about all of my U.S. Airways experiences, including once losing my luggage on both ends of a flight. I requested a refund on a scheduled upcoming flight on U.S. Airways so that I could buy tickets on a reputable airline. I received a reply that the company was sorry, my miserable experiences documented, and that they wanted me to give U.S. Airways one more chance to prove their commitment to providing me quality service. They also offered me $250 toward the purchase of a ticket on a future U.S. Air flight.

On the return flight following this incident and after receiving the email, my reservation had been canceled. Additionally, on my next U.S. Air trip (October 9) the flight was delayed more than three hours. Fortunately, after being informed that the flight would not leave for at least two more hours - two hours from its scheduled departure time -  I requested and was granted a seat on a Northwest flight leaving within the hour. The Northwest flight landed on time (one hour after I should have landed had the US Air flight been on time), and the U.S. Air flight was more than three hours late.

Thanks for proving yourself once again U.S. Airways.

Please share your U.S. Scareways experiences.